CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM / NSBM ISM / IGNOU / IICT / ISBS / LPU / ISM&RC / NMIMS ISBS / MANIPAL / GARUDA / HIMALAYA / IMT / IC MIND / IACT / UPES / IIMRT
MBA - EMBA - BMS - GDM - MIS - MIB
DMS - DBM - PGDM - BBM – DBA - PGDM
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Business
Communication
1. Comment on the appropriateness of the
sender’s tone to a customer.
2. Point out the old – fashioned phrases
and expressions.
3. Rewrite the reply according to the
principles of effective writing in business.
1. What is non – verbal communication
? Why do you suppose that this commercial
relies
primarily on non-verbal
communication between a young man and a gorgeous
woman ? What types of non – verbal communication are being used in this case ?
2. Would any of the non-verbal
communications in this spot (ad) not work
well in another
culture ?
3. What role does music play in this spot
? Who is the target market ?
4. Is the music at all distracting from
the message ?
5. How else are radio stations advertised
on TV ?
1. Analyse the reasons for Arvind Pandey’s
dilemma.
2. Does Arvind Pandey really face a
dilemma ?
3. In your view what should Arvind Pandey
do ? Should he disclose it to his German Vice
President ?
1. Comment on the terms and conditions
placed by the corporation.
2. What factors influenced the computer
company’s decision to accept the contract ?
3. Was it a win – win agreement ? Discuss ?
1. Do you find Mr. Sinha’s responses to
various questions effective ? Give reasons
for your
view on each answer given by Mr.
Sinha.
2. Rewrite the responses that you consider
most effective to the above
questions in a job
interview.
3. Mr. Sinha has observed the norm of
respectful behaviour and polite
conversation. But,
do you think there is something gone wrong in his case ? Account for your general impression of Mr. Sinha’s performance at the interview.
BUSINESS
MANAGEMENT
1.
Discuss the various provisions WTO has made for the developing countries?
Critically evaluate the impact of WTO on the India.
2.
Discuss the present status of technology in India and Indian business organization.
Discuss the role of technology in the development of India.
3.
Briefly describe the process of formation of company according to the company
law? Describe the various modes of winding up of companies.
4.
Describe the various approaches to international business. Discuss the reasons
why organizations cross borders. Discuss the impact of MNCs on the host
country.
5.
Explore and explain the cross-culture dimension of international personnel
management.
6.
Compile stock market data for a few specific countries. Attempt a comparative
trend analysis to throw light on nation-specific investment climate.
7.
Would you accept the view that economic and non-economic variables interact
each other on the domain of business environment? Explain.
8. In
what sense, is ‘India going global’? Develop some counter argument to conclude
that it is a long way for India to go really global
BUSINESS
ETHICS
1.
Define business ethics?
2.
What is kick-back in business?
3.
What is unfair discrimination?
4.
What is acid rain?
5.
Define the term social responsibility in business?
6.
Difference between transactional & transformational leadership?
7.
Business & ethics are contradictory?
8.
Explain the term 'stealing trade secrets
9.
Explain whistle blowing
10.
Mention 3 unethical practices in marketing?
11.
What are the primary reasons for resources depletion?
12.
Explain the objectives of social audit?
13.discuss
the role & import of ethics in business
14.explain
the types of ethical issues in business
15.discuss
about the qualities & features of CEO in business
16.analyses
the various causes of pollution in developing countries explain the principle
obligations of
a business firm
17.discuss in detail about unfair trade discrimination?
17.discuss in detail about unfair trade discrimination?
Consumer Behaviour
1. Define consumer behaviour. Discuss the broad areas
of its application in marketing.
2. Discuss the concepts of demographics, psycho graphics and life style. Explain the approaches to study life style.
3. Describe the stages in the perceptual process and discuss various senses that determines how we respond to products.
4. How learning differs from other forms of communication? Distinguish between the instrumental learning and the classical learning approaches.
5. Explain the role of reference groups in group dynamics and their effect on buying behaviour of buyers.
6. Discuss the factors which are influencing the consumer decision-making process. How nature of the family influences that operate on the purchase behaviour?
7. Explain the various issues in problem recognition. Distinguish factors and compulsions forcing a choice between internal and external search.
8. How the purchase stage is completed in the buying process? Also explain the buyers complaint behaviour and the marketers response.
9. How does the micro-economic model explain the decision process of a consumer? What are the shortcomings of the model?
10. Describe the nature, scope and areas of application of consumer behaviour models.
2. Discuss the concepts of demographics, psycho graphics and life style. Explain the approaches to study life style.
3. Describe the stages in the perceptual process and discuss various senses that determines how we respond to products.
4. How learning differs from other forms of communication? Distinguish between the instrumental learning and the classical learning approaches.
5. Explain the role of reference groups in group dynamics and their effect on buying behaviour of buyers.
6. Discuss the factors which are influencing the consumer decision-making process. How nature of the family influences that operate on the purchase behaviour?
7. Explain the various issues in problem recognition. Distinguish factors and compulsions forcing a choice between internal and external search.
8. How the purchase stage is completed in the buying process? Also explain the buyers complaint behaviour and the marketers response.
9. How does the micro-economic model explain the decision process of a consumer? What are the shortcomings of the model?
10. Describe the nature, scope and areas of application of consumer behaviour models.
CORPORATE
LAW
1."All contracts are agreements but all
agreements are not contracts." Discuss this statement in light of the
essential elements of a valid contract. Also mention briefly the different
kinds of agreements under the India Contract Act, 1872.
2. Discuss, what are the rights, liabilities and disabilities of a minor as per the Indian Partnership Act, 1932.
3. What do you understand by implied warranties and conditions of sale according to the sale of Goods Act, 1930?
4. Differentiate between lay-off and retrenchment according to the Industrial Disputes Act, 1947.
5. Give the provisions related to safety as given in the Factories Act, 1948.
6. What are the characteristics or essential features of a company and briefly mention the types of companies.
7. What do you understand by electronic governance and what are the attributes of electronic records as mentioned in the Information Technology Act, 2000.
8. Discuss the concept of free consent and misrepresentation as per the Indian Contract Act, 1872.
9. Distinguish between private and public company. What are the special privileges of a private company over public company according to Companies Act, 1956?
10. Write short notes on any two of the following:
(a) Cyber regulation (b) Industrial Dispute (c) Breach of Contact (d) Voidable contracts.
2. Discuss, what are the rights, liabilities and disabilities of a minor as per the Indian Partnership Act, 1932.
3. What do you understand by implied warranties and conditions of sale according to the sale of Goods Act, 1930?
4. Differentiate between lay-off and retrenchment according to the Industrial Disputes Act, 1947.
5. Give the provisions related to safety as given in the Factories Act, 1948.
6. What are the characteristics or essential features of a company and briefly mention the types of companies.
7. What do you understand by electronic governance and what are the attributes of electronic records as mentioned in the Information Technology Act, 2000.
8. Discuss the concept of free consent and misrepresentation as per the Indian Contract Act, 1872.
9. Distinguish between private and public company. What are the special privileges of a private company over public company according to Companies Act, 1956?
10. Write short notes on any two of the following:
(a) Cyber regulation (b) Industrial Dispute (c) Breach of Contact (d) Voidable contracts.
CUSTOMER
RELATIONSHIP MANAGEMENT
1. Define customer relationship
management & what are the different factors that influence buying
behaviour?
2.
Discuss consumer purchase decision process giving one real time example
3.
State the importance of customer relationship building. State the different
levels of relationship marketing & tools used to develop strong customer
bondage
4.
What do you mean by customer interaction management? Discuss the routes &
factors influencing CIM
5.
What do you mean by a loyal customer & discuss loyal customer ladder?
6.
Please write a short note on Customer Life Cycle.
7.
Please write a short note on Disadvantages of CRM with Indian context.
8.
Explain the two dimensions to CRM – Customer facing and Company facing
Facilities Management
1.
Highlight the
importance of Facilities management.
2.
List out the
functions of a modern facilities manager.
3.
Explain the
importance of staffing in facilities management.
4.
Describe the types of
motivation and explain the same with reference to the facilities staff.
5.
Relate office
accommodation and furniture layout to facilities management.
6.
State and explain the
uses of various office forms.
7.
Discus the different
clerical operations in an office
8.
Bring out the
importance of office communication system.
9.
Please explain the
process of tenders in an office and functions of a facilities Manager with reference
to the same.
10.
What do you mean by
storage facility? What are the types of storage?
ARAVIND
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